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Frequently asked questions for Parents and Students

Please contact us at if you have any further questions or feedback. Thank you.

  • How do I request for a tutor?

    At TCS, our goal is to make your process of finding the perfect home tutor for your child as simple and efficient as possible

    You can request a tutor with us in many avenues, and it takes around 2 minutes. The avenues are listed below:

    – Website: Through our Webform

    – WhatsApp+65 80221833 (click for shortcut)

    Please also email us through our contact form at the bottom of the page.

    Once we have received your question, our coordinators will reach out to you within 1-12 hours.

    Simply take 2-3 minutes to send us your request now and you can sit back and relax while we source the perfect tutor for you.

  • What are the types of tutors available?

    To simplify things, we group our tutors into three main tutor categories:

     Part-Time Tutors – refers to private tutors who doing it part-time. Most of the tutors here are still schooling: A-level graduates, Diploma students/graduates, or Undergraduates. To a lesser extent, there are also University graduates and working professionals offering tuition part-time and they fall under this category. Part-time tutors are the cheapest option for home tuition in Singapore.

    – Full-Time Tutors – refers to full-time private tutors who teach as a profession. Full-time tutors may/may not be university graduates but often have significantly more teaching experiences than part-time tutors as they tutor lots of students 1-to-1 as well as take up jobs in tuition centres teaching groups of students in classes.The actual qualifications and experience of a full-time tutor can vastly differ between individuals, hence so does the tuition rate they command.

    – School Teachers – refers to ex/current school teachers either from MOE or from private and international schools. Tutors under this category tend to be the most experienced and qualified in private tutoring and thus command the highest tuition rates. Be prepared to pay a premium in order to engage these teachers successfully.

  • How are the tutors assigned to me?

    After requesting our online platforms (Website, Instagram, Facebook, email or WhatsApp) or via the phone hotline (+65 80221833), our Tuition Coordinators will determine the best available tutor based on your stated preferences and send you recommendations via SMS.

    You can then ask any questions, request to speak with the tutor via conference call, ask for another recommendation, or confirm the tutor. If you are uncomfortable with any details regarding the newly assigned tutor. You can always request a different tutor for any reason during this time.

    Our Coordinators will ensure that both parties agree on the lesson details and pricing before confirming the lessons.

    Once you have confirmed a suitable tutor, we’ll send you the lesson details via a confirmation email and you can start preparing for your first lesson!

  • Can I request for a specific tutor?

    Sure, if you have any tutors in mind, feel free to call us at +65 80221833 and let us know the information of the tutor you are looking for. As we have one of the most extensive databases in Singapore, we may be able to find the tutor you are looking for.

  • Can I trust the tutors provided by TCS?

    We have an internal proprietary system, EduRate, that grades over 20,000 tutors based on multiple factors such as profile completeness, recent job acceptance, track records, parent reviews, and more. With this system, we can ensure that parents & students are constantly matched with the cream of the crop tutors in Singapore. Since we introduced this system, the quality of our tutors has improved, and our number of happy matches has increased tremendously.

    TuitionCentre SG treats the credibility of our tutor profiles very seriously. All suspicious tutor applications or profiles with missing information are immediately investigated and blacklisted.

    For tutees and parents who wish to verify their tutor’s qualifications and identity personally, they may request that the tutor bring their relevant certificates on the 1st lesson. (We do not send online documents due to Singapore’s privacy laws).

    For current school teachers, it is our SOP to remind tutors to bring teacher’s pass on their first lesson as a form of verification to give tutees peace of mind.

  • Why do tutors charge different prices?

    TuitionCentre SG does not dictate tuition rates. Each tutor sets their own prices depending on their qualifications, experience, and other factors such as student’s level, location, available timing, etc.

    However, when arranging the tuition for you, our experienced coordinators will ensure that the rates are fair and within market rates. We also conduct negotiations when required to try to reduce lesson fees to fit within your budget when necessary.

    You may view the latest tuition market rates here.

  • Do I have to pay any commission fees?

    Our services are free of charge for parents and students. You are only required to pay for lessons conducted.

    A portion of the total lesson fees, usually in the first four weeks of lessons, will be allocated to TutionCentre SG as the agency commission. This is deducted directly from the tutor’s fees, so you do not pay anything extra.

    To facilitate the process for us to collect the agency fees, you are required to cooperate with us by transferring the allocated agency commission (usually 50% of the 1st month’s fees) directly to TutionCentre SG.

    After that, you will be able to pay the remaining lessons to the tutor directly. Our Tuition Coordinators will inform you of the payment details and instructions upon lesson confirmation.

  • How do I pay for lessons?

    In general, the agency commission charged to the tutor is 2 weeks of active lessons. Payment of the agency commission will be made directly to TuitonCentre SG after the completion of a certain number of lessons whereby the lesson fees equal or exceed the agency commission amount.

    After you have paid the agency commission, you may pay the tutor directly for subsequent lessons in any method preferred by both parties

    Do take note that our services are entirely free for you. By paying directly to TuitionCentre SG, you are merely helping us to facilitate the collection process of the agency commission from the tutor. There are no additional/hidden fees you need to pay other than the mentioned lesson rates.

    We accept various modes of payment, including credit/debit card, online transfers, cheques, and cash. Our Coordinators will inform you of the complete payment details during your tutor request.

    Example: Client Mary hires a Tutor for $60/lesson at 1 lesson per week. The agency commission is $120 (equivalent to 2 lessons). After the Tutor has conducted two lessons, Client Mary transfers to TuitionCentre SG $120. Then, from the 3rd lesson onwards, she will pay the Tutor directly. The arrangement made between Mary and the tutor is to pay every 4-lessons via bank transfer.

  • Is advance payment needed?

    You do not have to make advance payments of any kind.

    All payments are made only after a successful match and the requisite lessons have been conducted.

  • Are there any binding contracts?

    There are contracts and obligations only once you agree to engage our tutors.

    When any assignment is confirmed, there are guidelines to ensure that both the student and tutor can have a smooth and rewarding experience.

  • Where are lessons conducted?

    The lessons will be conducted at a pre-determined location according to your preference (usually at your home). Suppose it is not convenient to have tuition shown at your home. In that case, you may request that the education be conducted somewhere else, such as the tutor’s home, or at a convenient public location such as libraries, cafeterias, hostels, etc.

    The location of the tuition lessons should be determined before the confirmation of assignments. Any change in address after classes have started is subject to the approval of both parties.

  • How are lessons conducted?


    One of the main benefits of private tutoring is that we do not adopt a ‘one-size-fits-all’ approach. Every tutor has a unique methodology, personality, and teaching style. During the prospecting phase, our coordinators do our due diligence to find out your child’s needs to match the most suitable tutor.

    Usually, the first lesson is a ‘getting to know’ phase, where tutors will gauge your child’s interest in the subject, and current level of proficiency and spot areas of weakness. From the second lesson onwards, tutors will generally be more prepared to conduct the classes according to the student’s learning or syllabus.

    If you are a more hands-on parent, you can also communicate with the tutor and suggest which area you’d like the tutor to focus more on (i.e., composition writing). As there are no fixed lesson plans or arrangements, the clients and tutors are free to discuss and conduct their lessons in any way that benefits the student’s learning.

  • Can I postpone lessons dates & timings?

    Yes, of course. However, all postponements of lessons must be made at least 24 hours in advance of lessons, except for exceptional cases (such as medical emergencies).

    To postpone the first lesson, TuitionCentre SG must be informed via phone call at +65 8022 1833. A confirmation SMS will be sent to you acknowledging your postponement after the call. However, if you inform at least 48 hours in advance, a WhatsApp message that is acknowledged to +65 8022 1833 will be enough.

    Postponements of lessons after the first lesson may be made directly between the tutor and the tutee.

    Please note that failure to make a postponement at least 24 hours in advance may incur compensation to the tutor for time loss (e.g. wasted trips). Generally, the compensation amount is 50% of 1-lesson fee.

  • Can I terminate lessons if the tutor is not suitable?

    You may terminate the tuition any time after the first lesson but must inform TuitionCentre SG at least 24 hours before the next lesson and pay for all classes conducted. Terminations made less than 24 hours before the class will incur a late charge of 50% of that lesson’s total fee.

    Termination Procedure

    1. Inform TuitionCentre SG via a phone call to +65 8022 1833 at least 24 hours in advance before the next lesson

    2. Pay for lessons conducted, half directly to TuitionCentre SG, and WhatsApp the receipt to us.

    3. Pay the other half directly to the tutor

    However, note that once you have confirmed the assignment to book the tutor, there is a binding contract to complete one entire lesson, and you may only request a change of tutor or terminate the tuition after that 1st lesson.

    If you decide to change your mind before the 1st lesson even commences, the fee for the unfinished first lesson may be an administrative fee.

  • Will tutors postpone lessons?

    TuitionCentre SG does not encourage tutors to make frequent postponements to the lessons. However, we encourage you to offer some flexibility as tutors are also human and may fall sick or have sudden emergencies from time to time.

    If the tutor we assigned to you happens to make postponements more frequently than you prefer, you may want to talk with them and remind them to stick to the usual lesson schedule. Sometimes, a simple effort to communicate between both parties can go a long way in avoiding any disruption in lessons or last-minute discrepancies.

    If you need further help with your tutor in this area, please provide feedback to us immediately, and we will arrange a new tutor for you.

  • Can my tutor terminate the lessons?

    For termination of lessons, tutors are expected to commit for at least the 4-weeks of tuition. If the tutor backs out of an assignment without a valid reason (e.g., illness) before completing at least 4-weeks of tuition, they will not be entitled to any tuition fees. i.e., You will only be required to pay 50% of the tuition fees (plus any applicable taxes) directly to the agency.

    Unfortunately, we cannot force tutors to commit for more than 4-weeks. However, we encourage responsible behavior and let our tutors know they should do their best to commit until the end-of-year exams. Most of our tutors follow through.

  • What about adding of subjects or students (e.g siblings)?

    You may wish to try out one subject first and then add more subjects subsequently. Or, when starting the tuition, you may want to increase the frequency of lessons or engage the same tutor for your other children. In any of these cases, please make your request through the agency to stay protected and keep the tutor accountable to the agency.

    TuitionCentre SG is not responsible for any engagements outside the agency’s knowledge. Hence, tutors and tutees are expected to inform their coordinators of any added lessons or changes to the lesson schedule/subjects/tutees immediately.

  • How do I feedback to TuitionCentre SG regarding my good/bad experience?

    You may email us at for any feedback or questions not answered under this FAQ.

    We appreciate your help in providing us accurate feedback so as to improve our service and system.